Stop these 10 mistakes in your customer service on WhatsApp now

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More than one business believes that offering quick responses guarantees good customer service on WhatsApp . And, although we have helped form that idea, we have also said that it is not the only thing to do  the small errors that we underestimate daily end up generating a significant impact on the assessment that clients give to our service. And these are so imperceptible that, until now, you probably haven't noticed that you are committing them, and here we are going to demonstrate it. These are the 10 mistakes in your customer service on WhatsApp Send messages without the client's consent.

So you send and send messages to your contacts, but have they told you that they want to receive it? Messages without consent may seem intrusive to the user and, of course, something worth ignoring. The client must be the one who CU Leads makes the first approach and, once you obtain their approval, you can send them messages only with relevant content. Don't forget that most consumers are willing to switch from one brand to another if they have had poor customer service on WhatsApp . Therefore, be wise when sending information this way, you don't want your messages to end up as spam.



If your client writes to your WhatsApp, who will they meet? To your business or to a woman sunbathing on the beach?  This mixture is common in ventures and small businesses when serving clients on WhatsApp , and it may be greatly damaging. By using your personal number you run the risk that the public will take away the seriousness of your commercial activity, which is why they will avoid saving you among their contacts and, after this, they will probably never do so . Furthermore, with so many people selling on marketplaces, mistrust has grown. At some point your business will need to professionalize its digital presence.